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VERSION:2.0
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CALSCALE:GREGORIAN
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DTSTAMP:20260619T173410Z
UID:a3f10e34-e04a-490a-9312-6d8c961c6a85
DTSTART:20230613T090000Z
DTEND:20230905T170000Z
DESCRIPTION:Topics that will be addressed during this training are:\n\nProf
 essional communication: touch base\n\n\n	Communication Types &amp\; Styles
 \n	What’s your communication ‘style’?\n	Do’s &amp\; don’ts in pr
 ofessional communication\n\n\nExpectation management: The impact of asking
  questions\n\n\n	What is expectation management\n	Keystones in good custom
 er communication\n	Client requirements vs. Expectations\n	Realigning custo
 mer expectations:\n	Recognizing the signs of diverging expectations\n	Re-m
 anaging customer expectations\n\n\nSetting boundaries in your project mana
 gement\n\n\n	Feature creep: How to Handle changing client requirements and
  limiting excessive questions.\n	What is the professional and customer ben
 efit in a clear project scope.\n	Handling objections\n	How to set boundari
 es and handle negotiations
LOCATION:Ghent - VIB/UGent FSVM II\, Technologiepark 75
SUMMARY:Communication & Expectation Management for Support Staff
URL;VALUE=URI:https://training.vib.be/all-trainings/communication-expectati
 on-management-support-staff
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