Belgium
Workshops and courses
Communication & Expectation Management for Support Staff
Date: 13 June - 5 September 2023
Language of instruction: English
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Topics that will be addressed during this training are:
Professional communication: touch base
Communication Types & Styles
What’s your communication ‘style’?
Do’s & don’ts in professional communication
Expectation management: The impact of asking questions
What is expectation management
Keystones in good customer communication
Client requirements vs. Expectations
Realigning customer expectations:
Recognizing the signs of diverging expectations
Re-managing customer expectations
Setting boundaries in your project management
Feature creep: How to Handle changing client requirements and limiting excessive questions.
What is the professional and customer benefit in a clear project scope.
Handling objections
How to set boundaries and handle negotiations
Keywords: personal effectiveness, communication skills
Venue: Ghent - VIB/UGent FSVM II, Technologiepark 75
City: Zwijnaarde
Country: Belgium
Postcode: 9052
Organizer: VIB
Event types:
- Workshops and courses
Instructors: Barbara Baert
Activity log
